Privacy Policy for PlusPass

Last updated: February 3, 2026

PlusPass ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

1. Information We Collect

We collect information that you provide directly to us and information automatically collected when you use our app:

Personal Information

• Account Information: Name, email address, and phone number
• Payment Information: Processed securely through Paymob (we do not store credit card details)
• Profile Information: Fitness preferences and subscription details

Usage Information

• Location Data: Used to show nearby gyms on the map (only when you use the gym finder feature)
• Camera Access: Used only for QR code scanning at gym check-in
• Device Information: Device type, operating system, unique device identifiers
• Usage Data: Gym visits, check-in times, subscription history

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our gym access services
• Process your subscription payments
• Verify your access at partner gyms
• Send you notifications about your subscription and gym access
• Respond to your comments, questions, and customer service requests
• Analyze usage patterns to improve app functionality
• Prevent fraud and ensure security
• Comply with legal obligations

3. Information Sharing and Disclosure

We may share your information with:

Partner Gyms

• Your name and membership status for access verification
• Check-in information when you visit a gym

Service Providers

• Paymob: Payment processing (they have their own privacy policy)
• Firebase (Google): App hosting, authentication, and analytics

Legal Requirements

• When required by law or to respond to legal process
• To protect our rights, property, or safety

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encrypted data transmission (SSL/TLS)
• Secure authentication through Firebase
• Regular security assessments
• Access controls and monitoring

5. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct your information through the app settings
• Deletion: Request deletion of your account and personal data
• Opt-out: Disable location services or push notifications in your device settings
• Data Portability: Request your data in a portable format

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

7. Children's Privacy

PlusPass is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Egypt. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy in the app
• Updating the "Last updated" date
• Sending you a notification (for material changes)

10. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

© 2026 PlusPass. All rights reserved.